Orders are placed online Click Add to Cart for the items you want to purchase. To finalize, go to View Cart or CheckOut. At checkout confirm your billing and delivery address and confirm checkout. You will be directed to a secure PAYFAST page to complete the transaction. Payment is by credit/debit card or instant EFT. Once payment reflects in our bank account, we will dispatch the order.
You can log in as a user from the home page. My account
No, you can purchase as a guest on our website. However if you want to purchase frequently, we advise you to register as your details are then saved for the checkout (excluding banking information). You can register as a user online here:
If you have registered as a user and you have forgotten your password, you can reset it here: My account
Courier for Gauteng (main areas) is R100, courier for all other main cities is R100 and for outlying areas is R150. We also offer free shipping for orders over R795 nationwide
We currently only process orders in South Africa
Note: courier rates are subject to change at any time
We offer freeshipping for order over R900 nationwide. *** . If you are not in a main centre, it may take a few days longer. We do not deliver by courier to plots, farms, mines, military bases, major chain stores, power stations, game reserves and lodges, airports or harbours, and should your delivery address fall into one of these categories you will be liable for the extra costs incurred in delivering or returning the parcel.
When do I get my order? Courier Delivery Gauteng: up to 5 working days Main Cites: 3-5 working days Regional Area: 5-7 working days *** Free delivery options are subject to change at any time.
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Imani Kids SA assumes no liability for orders delivered to incorrect shipping addresses as supplied by the customer. Any additional fees for such orders will be the responsibility of the customer.
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Parcels will only be dispatched once payment reflects and has cleared in the bank account if paying by EFT or bank deposit.
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Imani Kids SA cannot be held liable for missing or damaged parcel in transit, or any delays caused by the post office or the couriers or any 3rd party.
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If a package is refused upon delivery, the customer will be responsible for all shipping charges incurred for the return of the item. Charges will be applied to any refund due to refusal. This policy does not apply to any merchandise that is received defective or damaged.
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All orders will only be dispatched once payment reflects in our bank account. Dispatch of parcels will be within 2-3 working days of receipt and clearance of payment. Products that are imported from international suppliers could take up to 6 weeks to be delivered. We will notify you on your purchase if stocks are sold out and will be shipped as soon as they become available.
Parcels will only be dispatched once payment reflects and has cleared in the bank account if paying by EFT or bank deposit.
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All orders will only be dispatched once payment reflects in our bank account.
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Order status updates will be sent throughout the process using details provided at time of placing order
Please note that adding an item to a wishlist does not constitute placing an order and therefore the items will not be held for you
If you are not completely satisfied, subject to the below, you can return the product to us and we will either repair/replace it, or issue a voucher depending on the reason for the return of the item .
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The actual product needs to be sent back in the original condition (unless it has been received damaged, faulty or incorrect).
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If the product’s outer packaging is unsealed, we may charge you a 15% handling fee.
- Courier related costs to return products are for the client’s account
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Please include your order number and contact details inside the returned parcel
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All games, electronics, baby items (subject to terms), toys, health or beauty products need to be returned sealed
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Items that involve skin contact are not returnable therefore non refundable for health and safety reasons. Eg pumps, teats, feeding items and some health and beauty products will be solely at our discretion as they may involve skin contact
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Personally inspect packaging and note any damage on the receiving ticket before signing for it. If you have not opened the packages please write the words “unchecked” next to your name.
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Please report any shortages or damages within 24 hours from the time of receiving your merchandise in writing via e-mail or chat. Please explain the problem or defect and include any photographs if possible so that we may best assist you. Please include your order details in your communication. It may be that only a replacement part is required instead of shipping the complete product back to us, which will be issued at our own discretion.
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All merchandise is inspected before dispatch and, should it be returned, will be inspected upon arrival at our end. Any returned items must be in the original condition with packaging and literature intact or in suitable similar packaging. Please enclose a copy of the original invoice and a letter stating the reason for return. Please e-mail us first to advise us about the defect, should you wish to return goods with defects or that have been damaged in transit. Please do not write on the box or deface the product packaging.
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If it is subsequently found that the returned merchandise is not defective or damaged, the customer will be liable for all shipping costs.
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There is a 3 month swap-out warrantee on electronic goods like the pool alarms or child locators, for mechanical or electronic failure. Imani Kids SA will not swap out products that have been tampered with or abused.
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Imani Kids SA will not be held liable to replace dead batteries in products and the onus is on the client to replace batteries regularly for the electronic products. Exchanges will not made for products with dead batteries.
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All guarantees are immediately null and void should any equipment or product be tampered with or should the seals on it be broken, or should there be any signs of abuse, or should the goods be operated outside the Manufacturers specifications.
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If an order is cancelled which was by credit card, Imani Kids reserves the rights to charge the 5% banking fee and deduct this off the refund to the client. P
The following will NOT be regarded as defects and will not entitle you to a return or exchange:
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faults resulting from normal wear and tear;
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damage arising from negligence, user abuse or incorrect usage of the product;
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damage arising from electrical surges, water damage
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damage arising from a failure to care for the product;
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damage arising from unauthorized alterations or changes to the product;
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where the specifications of a product, although accurately described on the website and generally fit for its intended purpose, do not suit you
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Should a product be damaged or missing any parts or accessories at the time of delivery, please notify us within 24 hours.
